Delivery / Returns

Location

Method

Expected Delivery 

United Kingdom

Royal Mail 1st Class

Royal Mail 2nd Class

Special Delivery Guaranteed by 1pm®

3-5 business days from the date of dispatch 

5-7 business days from the date of dispatch 

Place order before 3pm on the previous working day to receive in time

Europe

Royal Mail International Standard

Royal Mail International Tracked & Signed

5-7 business days from the date of dispatch

3-5 business days from the date of dispatch

United States & Canada

Royal Mail International Standard

Royal Mail International Tracked & Signed

International UPS Delivery

7-10 business days from the date of dispatch

5-7 business days from the date of dispatch

3-5 business days from the date of dispatch

Rest of World

Royal Mail International Standard

Royal Mail International Tracked & Signed

7-10 business days from the date of dispatch

5-7 business days from the date of dispatch

 

Due to the coronavirus outbreak, please allow for an additional 3-5 working days for your order to arrive.

Subscriptions

For subscription orders please allow up to 6 weeks for delivery of your first issue, all issues after this will be delivered within the first week of every month. 


Returns

Please return item/s within 28 days from date of order to: 


GAY TIMES GROUP

133 Whitechapel High Street

London

E1 7QA

United Kingdom 


Exchanges

We are more than happy to exchange any item for you within a 28 day period from the date of order. For any exchanges item/s must be returned first before the replacement can be sent out. 


Refunds (Single Issue Purchases Only)

Full refunds for the cost of the item/s (shipping is not refunded) will be issued once they have been received at the return address, provided that the items are returned within the 28 day period. 


Refunds can take between 3-5 business days to be processed. 


*Please note that refunds will not be issued if the item/s are not received within the expected timeframe. 


Damaged Items 

If your order arrives damaged, please send images to: hello@gaytimes.co.uk. From there your issue will be resolved within 24-48 hours. 


General Order Enquiries

For any other general queries about orders please email: hello@gaytimes.co.uk and we always aim to respond within 24-48 hours.